Below are some frequently asked questions we get from our customers. We are always happy to help so if you have any more questions, please feel free to give us a call or email us!!
How far in advance should I reserve my order?
Rentaland is a first come, first serve company and we recommend to reserve as soon as possible. For large tent orders, weddings, corporate events, etc. ideally, we would like you to reserve your order no earlier than six months before your event date. This will allow a better chance of your rental items being available for your date, although, we do understand orders will be placed closer to your event date.
How big of a tent do I need?
First, measure your space by length and width. Next you will need to take under account how many things are going to be placed under the tent, such as: tables, chairs, dance floor, sweetheart table, buffet tables, bar tables, cake table, etc. Afterwords you should book an appointment with an event specialist. We can then create a layout which will help you design your event under the tent and provide accurate pricing.
What size of linen will I need?
It is important to ask your venue the size of your tables by inches or feet, not by how many people it will seat.
What type of lighting do you offer?
For under the tents, we have string lighting and market lighting. We also carry elegant chandeliers in multiple styles. We can also provide free standing Market Lights or String Lights over a dance floor, or guest tables.
How much is your delivery fee?
Our delivery fee is based of off the zip code where the items are going to, but the order must be at least $200 in rental equipment to qualify for delivery in the Orlando area.
Are your rentals for 24-hour periods?
No, and that is what makes us so flexible. Our rentals go for 3 days for the same price. For example, you would pickup your items from us the day before your event, and then return the day after the event. This is the same for any delivery orders.
What is the guest count per table?
The traditional 60″ round table can seat 6-8 people comfortably, and the 72″ round table can seat 8-10 people comfortably.
Do you setup all of your rentals?
Any heavy duty equipment will be setup by us and is included in the price for the item. Such as: tents, draping, dance floors, stages, lighting, tent flooring, etc. Tables and chairs can be setup by us for an additional cost. The setup fee will be determined by 20% of the cost of the items that we are setting up for you.
Do you have Chiavari chairs?
Yes! We currently have Gold Resin Chiavari Chairs in stock that have an upholstered, “tuffted” seat cushion. These are very different than the standard wooden chairs that are popular now. They are higher end, elegant, and much more comfortable! Visit our Photo Gallery to see them!
Do you have table decor/floral?
We carry in our inventory, elegant satin, pin tuck, damask, polyester, and embroidered table overlays and runners. We also have gold and silver acrylic charger plates. Floral packages will be coming soon!
What happens if I get a stain on a linen?
Our laundry department will try their best to get any stains out of a linen. Unfortunately, candle wax is non removable. The wax leaves an oil residue on the linen that is permanent. This is why we always recommend to our customers to use drip less candles, candles inside a votive, or battery operated candles. At this point, if candle wax were to drip onto a linen, or a stain does not come out, the replacement fee will have to be paid for the linen.
Can I setup a tent if I rent it from you?
All of our tents are Frame Tents and we cannot allow our customers to setup our tents for Liability purposes.
Do you carry backdrop draping?
Yes! Our Tall Poly Knit draping is most common for back drops. This drape is available in a variety of colors, and has a satin finish. You can add string lights for a “twinkle” look, or up-lighting to make a statement! Floral can also be added onto the backdrop. Visit our Photo Gallery for some sample photos!
What happens if you have to come to my venue and pickup my rentals after my event is over?
Most venues will not allow us to come out the day before to deliver and pickup the day after the event. If delivery or pickup for an order has to be done before or after our normal business hours (Mon-Fri 8am-5pm, Sat. 8am-12noon), additional fees will apply based on equipment and time. Give us a call for more information about after hours fees.
